Mobility-assisted seniors call Six On Your Side over broken elevator
An elevator out of service in a senior assisted living facility caused its residents to call Six on Your Side. Now, that elevator is back in operation.
The one residents' elevator went out at Cambridge Arms on East Broad Street after a power outage Monday afternoon. Rev. Donald Hodge said his neighbors who couldn't take the steps had missed doctor's appointments and were stuck on their floors.
"Some of them have canes," said Hodge. "Some of them have walkers, wheelchairs and some of them have motorized wheelchairs."
Hodge said he tried to get specific answers on elevator repairs Tuesday morning from property managers but was getting nowhere. He told them he was making a call to Six on Your Side. ABC 6/FOX 28 placed a call to the long term Ombudsman program who sent their own representatives to the facility. Property managers there also told ABC 6/FOX 28 that they were currently doing wellness checks on its 13 residents not able to take the stairs. They also said they were placing notices on all doors that the elevator would be fixed later that day.
Property managers said this is the fifth time the building's elevator had gone out due to a power outage this past year but first time they needed to call a contractor for its repair and restoration. They notified ABC 6/FOX 28 that the elevator was back in service as on 3:00 p.m. Tuesday.
Representatives of the Ombudsman program said they were told a plan was in place if a resident needed to be moved for whatever reason. If there was no back up plan, the representatives could have called emergency services to have those residents moved.