On Your Side: Repairman goes missing with 91-year-old's hearing aid
COLUMBUS, OH (WSYX/WTTE) -- Evelyn Trieb's left hearing aid broke back on April 6. She said that's the day she gave it to Larry Buchler, who runs a hearing aid business out of his Canal Winchester home. She hadn't seen it since.
Trieb wrote a letter to the 6 On Your Side Investigators, saying in part "I don't know if you can help me or not, but you are my last resort."
Trieb went on to say she had called Buchler several times and left messages, but he never called her back. Her letter to him failed to get a response. Trieb also reached out to the Better Business Bureau and Ohio Attorney General's Office. She said they also got no response.
We called Buchler to ask about Trieb's hearing aid. He told us he would have it back to her in a couple of days. When that didn't happen, we went to his house to retrieve the hearing aid.
Buchler told us he didn't have it, that it was at a Minnesota Lab for repair. He then offered to fit Trieb with a temporary replacement until hers was back in order. Buchler went to Trieb's home with the hearing aid, promising to return in a week with her repaired one.
After several days of delays, late Thursday afternoon Buchler finally brought Trieb her repaired hearing aid.
"It probably sounds a little louder than normal," said Buchler. "(They) put a better speaker on it."
Buchler waived the repair fee and told her about the warranty.
Trieb said she now considers the case closed.
"Everything is taken care of now, she said. "You were my last resort. I got my hearing aid back that's the important thing."