WESTERVILLE, Ohio (WSYX/WTTE) -- A store has issued an apology after a manager refused to honor an advertised price on a brand-new king-sized mattress.
Tim Sherfey said his new mattress is a dream, but getting to this point was a nightmare.
"I was frustrated because Sam's had a price advertised that I couldn't actually get," he said.
Sherfy said he originally wanted to buy the $499 king-sized foam mattress at Sam's Club, but he wound up buying from a competitor because the store manager didn't have good bedside manner.
He explained, "I asked 'Could you ship it to my house?' and he said, 'No. We don't do home shipping.' Then I asked, 'Is there any way to get this king mattress that you advertise for this price?' and I pointed to the sign, and he said, 'Absolutely not.'"
Sherfy says the manager told him the only way to get it was to order it online, but for $100 more. He reached out to 6 On Your Side to get his Sam's Club membership fee returned, so he could donate the money to Komen Columbus, a group that works to prevent and cure breast cancer. ABC/FOX 28 contacted Sam's Club's corporate office. They said they would get in touch with Sherfy. Days later, he heard back.
"They asked me to please forgive them for the screw up, and they wished I would come back and shop more," he said.
A Sam's spokeswoman said it was a miscommunication on the part of the store manager. Sherfy said Sam's Club apologized, and offered him a piece of jewelry to make up for everything.
"When I emailed, I didn't have a good contact," he said. "And my email contact never even replied to me. I got much more action once I talked to you. 6 is on my side, absolutely."
Sherfy said all he wanted was to get his Sam's membership fee returned, but he's happy with the resolution.
He said he will instead donate twice the fee amount to Komen Columbus.