Mount Vernon homeowner heartbroken, out thousands over botched construction job

Kelly Ashbrook poured her life savings was poured into her new dream home in Mount Vernon, but that dream has turned into a nightmare. She blames it all on a shoddy contractor. (WSYX/WTTE)

Kelly Ashbrook poured her life savings was poured into her new dream home in Mount Vernon, but that dream has turned into a nightmare. She blames it all on a shoddy contractor.

Ashbrook is now sending out a warning to other homeowners to do your research. Also to make sure that contractor does quality work, before handing over any cash. In her case, she says that the work was so bad, she was forced to tear it all down and start from scratch. In the process, she lost thousands of dollars.

"I bought this land last fall and it is the start of something I've always dreamed of," said Ashbrook.

Unfortunately for Ashbrook, that dream is on hold.

"I cried for three days. I mean this is my dream house. For my daughter and my grandson and I worked so hard for this," Ashbrook said,

She said the problems started this past July when she hired a contractor to handle the framing work.

"He seemed to be legit,17 years of experience," said Ashbrook.

It should have been a quick job on the three bedroom ranch home. "I kept trying to get finishing dates, so I could get the roofer in here and get the roof on cause we were getting into week 7, week 8."

Eventually, she fired the company.

"That's when I started looking for somebody else to finish the job. I interviewed five different framers and builders and that's when they all looked at the house and told me it needed to come down," said Ashbrook.

Ashbrook said it turns out, the frame wasn't safe. Alvin Hindel, with Rhino Builders was brought in to fix things.

"It was just shocking to me. I've never seen anything this bad. One problem after another, after another," said Hindel.

ABC6 reached out to the owner of "T-Ice Carpentry works" based in Gahanna. He didn't want to speak about the issues on camera, but blamed the problems on bad concrete work at the base of the home, along with the blue print layout and weather conditions. Hindel doesn't buy that excuse.

"These guys should have stopped when they started and figured out what was going on, but they just kept on going and it was just one bad mess on top of another," said Hindel.

Consider these tips from the BBB when getting work done on your home:

  • Research and gather as much information about contractors as possible.
  • Get references.
  • Arrange a payment schedule and never pay in full up front.
  • Get a legal contract for the services.

"I've lost anywhere from $60,000 to $70,000 thousand because of this work that he's done," Ashbrook said.

Ashbrook isn't sure how she'll finish construction at this point. She plans to reach out to her bank for additional funding.

"I'm hoping they'll extend the construction loan for me where I can figure out what to do. I don't know where I'm going to get the extra money," said Ashbrook.

Ashbrook says hat that the original contractor cut off communication with her. She is now working with an attorney as she tries to get some of her money back.She's also filed complaints with the Ohio Attorney General's office and the Better Business Bureau.

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